Refund policy

Return and Refund

Policy Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept products that are not broken but that the customer wants to return because they have changed their mind about the purchase.

Some types of goods are excluded from returns. Perishable goods such as groceries, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional disposables:

- Some health or utility items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds will be given (if applicable).

- Any item not in its original condition is damaged or missing parts for reasons not attributable to our error.

- Any item returned more than 30 days after delivery 

Shipping

To return your product, please ship it to 11201 Ed Brown Rd a, Charlotte, NC 28273, USA .

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Returns Policy 

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 days.

Note: After 30 days from the date of purchase, you are no longer eligible and cannot receive a refund. 

You can contact us if you have any questions:

Email: customerservice@coovse.com

Telephone: +1 617-637-1236